The current order status is available after logging in to your account in the "My Orders" tab. You will also receive notification of any status changes via the email address you provided during registration.

Unfortunately, in-person pickup is not available. We operate an online store only, with mail order sales.

Free delivery from 199 PLN.

The shipping cost for orders below PLN 199 depends on the chosen payment method:

• InPost parcel lockers (delivery approx. 1-2 business days) 24/7 PLN 16
• Inpost courier PLN 17
• DHL pickup point PLN 17
• DHL courier PLN 18

Order processing time is from 1 to 3 business days (Monday to Friday, excluding public holidays). In the case of the payment method: traditional transfer, the time is counted from the moment the payment is credited to the bank account.

You will be notified by e-mail when your order leaves our warehouse. On the same day, you should also receive a message from the shipping company that will take care of delivering the package to you.

If you choose a DHL courier, you can track your shipment at:
https://sprawdz.dhl.com.pl/

If you choose an InPost courier, you can track your shipment on the website:
https://inpost.pl/sledzenie-przesylek

You can pay for your order:

• by traditional transfer to a bank account,
• by express transfer via the Przelewy24 portal

In such a situation, please contact our Customer Service Center as soon as possible by sending a message to the following address: [email protected].

We can change the payment method to traditional transfer.

Returns are possible within 14 business days of receiving the shipment. Details regarding withdrawals can be found on the website under the RETURNS AND COMPLAINTS tab.

In such a situation, please contact our Customer Service Center as soon as possible by sending a message to the following address: [email protected].

It is possible that your order was shipped in two separate shipments that were separated by the courier company.

Fortunately, such situations are extremely rare. Every package leaving our warehouse is insured and properly secured. If such a situation does occur, it's important for the courier to complete a damage report. If the courier has already left, contact the courier company. You have 7 days to complete the report.

Important: Claims related to shortages and mechanical damage to goods without a written protocol at the time of delivery will not be considered.

You can contact the Customer Service Center by sending a message to the following e-mail address: [email protected] or via the contact form.

We're open Monday through Friday, 8:00 a.m. to 16:00 p.m. Any inquiries submitted outside of these hours will be responded to promptly on the next business day.

Unfortunately, this is not possible, we only run an online store.

No, you can shop on our website without registering. However, we encourage you to create an account. This will allow you to take advantage of many convenient features, such as viewing your purchase history and checking the current status of your order.

It is not possible to make changes to an order once it has been placed. However, you may cancel it by contacting our Customer Service Center at [email protected]and then place a new order.

Yes, you will receive an order confirmation to the e-mail address provided by you.

The current order status is available after logging in to your account in the "My Orders" tab. You will also receive notification of any status changes via the email address you provided during registration.

No, we only deliver orders within Poland.

Yes, during the order checkout process, select invoice as your payment method and provide your details (otherwise, you will receive a receipt). You will always receive a printed invoice with the shipped goods.

Fortunately, such situations are very rare. They typically occur when items are in short supply and several people request the same item at the same time. In such cases, the selected item may not be available for your order. In such a case, the Customer Service Center will contact you to inform you of the situation and propose a suitable solution.

Unfortunately, in-person pickup is not available. We operate an online store only, with mail order sales.

Free delivery applies to all orders over PLN 199.

The shipping cost for orders below PLN 199 depends on the selected form of payment:

• InPost parcel lockers (delivery approx. 1-2 business days) 24/7 PLN 16
• Inpost courier PLN 17
• DHL pickup point PLN 17
• DHL courier PLN 18

Order processing time is from 1 to 3 business days (Monday to Friday, excluding public holidays). In the case of the payment method: traditional transfer, the time is counted from the moment the payment is credited to the bank account.

The courier has a telephone number but is not obligated to call the recipient. The delivery time is chosen by the courier.

You will be notified by e-mail when your order leaves our warehouse. On the same day, you should also receive a message from the shipping company that will take care of delivering the package to you.

If you choose a DHL courier, you can track your shipment at:
https://sprawdz.dhl.com.pl/

If you choose an InPost courier, you can track your shipment on the website:
https://inpost.pl/sledzenie-przesylek

If your order is not collected, it will automatically be returned to us. In this case, please contact our Customer Service Center by sending a message to: [email protected]Re-shipping of the order is possible upon payment of additional shipping costs.

You can pay for your order:

• by traditional transfer to a bank account,
• by express transfer via the Przelewy24 portal

Unfortunately, this isn't possible. Orders delivered to parcel lockers must be prepaid.

It's best to have the exact amount ready for payment before the courier arrives. Not every DHL courier has a card payment terminal.

In such a situation, please contact our Customer Service Center as soon as possible by sending a message to the following address: [email protected].

We can change the payment method to traditional transfer.

Returns are possible within 14 business days of receiving the shipment. Details regarding withdrawals can be found on the website under the tab RETURNS AND COMPLAINTS.

To file a complaint, please contact the Complaints Department immediately via email at: [email protected]. In the notification, please send a completed complaint form available HERE.

Details regarding complaints can be found on the website in the tab RETURNS AND COMPLAINTS.

The complaint processing time is 14 business days.
We also remind you that Futopia is a distributor, not a manufacturer. Therefore, in some cases, the complaint processing time may be extended, of which we will inform you immediately.

In such a situation, please contact our Customer Service Center as soon as possible by sending a message to the following address: [email protected].

It is possible that your order was shipped in two separate shipments that were separated by the courier company.

Fortunately, such situations are extremely rare. Every package leaving our warehouse is insured and properly secured. If such a situation does occur, it's important for the courier to complete a damage report. If the courier has already left, contact the courier company. You have 7 days to complete the report.

Claims related to shortages or mechanical damage to goods without a written report at the time of delivery will not be considered.